Art. 1 - General provisions

1. By browsing this area, the user accesses, accessible via the URL: Navigation and transmission of a purchase order on the site implies acceptance of the Conditions and Policies of Data Protection adopted by the site itself indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by

Cleo & Company CO
Headquarters: Via Volturno 3/19, Sesto Fiorentino (FI) - 50019
VAT number: 06596190485
Registered with the REA, number FI - 641258

3. The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are intended to be generally and unequivocally accepted at the time of purchase.

4. The user is invited to download and print a copy of the purchase form e of these General Conditions of Sale, the terms of which reserves the right to modify unilaterally and without any notice.

Art. 2 - Object

1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on and not they regulate, however, the supply of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other connections hypertextual.

2. Before placing orders and purchasing products and services from individuals different, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

1. To conclude the purchase contract, it will be It is necessary to complete the form in electronic format and send it following the relevant instructions instructions.

2. It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to conditions for exercising the right of withdrawal; methods and times for returning products purchased.

3. Before concluding the contract, you will be asked to confirm this reading the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the completed form by the user, after verifying the correctness of the data contained therein.

5. The user will be obliged to pay the price from the moment the the online order submission procedure will be completed. This will happen by clicking on the "Pay Now" button at the end of the wizard.

6. Once the contract is concluded, the seller takes charge of the order for his own escape.

Art. 4 - Registered users

1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data in correct and truthful manner.

2. The confirmation will in any case exempt from any liability about the data provided by the user. The user undertakes to promptly inform of any change in your data communicated at any time.

3. If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, will have the right not to activate or suspend the service until the cancellation is made relative shortcomings.

4. On the occasion of the first request to activate a profile by of the user, will assign the user name and a password to the same. The latter recognizes that these identifiers constitute the system for validating the user's access to the Services and the only one system suitable for identifying the user and that the actions performed through such access will be attributed to him and will have binding effect on you.

5. The user undertakes to maintain the confidentiality of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Product availability

1. Product availability refers to actual availability at the time the user places the order. This availability must however be considered purely indicative because, as a result of the simultaneous presence on the site more users, the products may be sold to other customers before the order is confirmed.

2. Even after sending the order confirmation email they may cases of partial or total unavailability of the goods may occur. In this case, the order will come automatically rectified by deleting the unavailable product and the user will come immediately informed by e-mail.

3. If the user requests cancellation of the order, terminating the contract, will refund the amount paid within 30 days from the moment in which has had knowledge of the buyer's decision to terminate the contract.

Art. 6 - Products offered

1. markets:

Genuine leather bags and accessories made in Italy

2. The offer is detailed on our website at the link:

Art. 7 - Payment methods and prices

1. The price of the products will be as indicated from time to time on the site, except where there is an obvious error.

2. In the event of an error, will notify the buyer as soon as possible allowing confirmation of the order at the right amount or cancellation. It won't exist anyway the obligation to supply what was sold at the lower price incorrectly indicated.

3. The prices on the site include VAT and do not include shipping costs shipping. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.

4. Once you have selected the desired products, they will be added to cart. Simply follow the purchase instructions by entering or verifying the information required at each step of the process. Order details may be modified before payment.

5. Payment can be made via:

Bank Transfer
Credit card

Art. 8 - Delivery

1. ships worldwide Italian territory, excluding the state of Vatican City and the Republic of San Marino.

2. will only deliver to your home of the user, provided at the time of purchase.

3. Delivery is generally made within 3 working days, or, if no delivery date is specified, within the deadline estimated at the time of selection of the delivery method and, in any case, within the maximum period of thirty days from the date of confirm.

4. If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify where the order is located and how agree on a new delivery.

5. If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new date delivery.

6. If delivery cannot take place for reasons not attributable to us after thirty days from the date the order is available for delivery, we will assume that this is the case terminate the contract.

7. As a result of termination the amounts will be returned, including i delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method delivery other than the ordinary method offered without unjustified delay and, in any case, within 30 days from the date of termination of the contract. Freight resulting from termination of the contract may have additional costs which will be borne by the buyer.

8. Shipping costs are the responsibility of the buyer and are highlighted explicitly when placing the order.

Art. 9 - Passing of risk

1. Product risks will pass to you of the buyer from the moment of delivery. Ownership of the products is considered acquired upon receipt of full payment of all amounts due in relation thereto, including expenses of shipping, or at the time of delivery, if this occurred at a later time.

Art. 10 - Guarantee and commercial compliance

1. The seller is responsible for any defects of the products offered on the site, including the non-conformity of the articles to the products ordered, pursuant to than the provisions of Italian legislation.

2. If the buyer entered into the contract as a consumer that is, any natural person who acts on the site for purposes other than business or professional carried out, this guarantee is valid provided that the defect occurs within 24 months from the date of delivery of the products; that the buyer presents a formal complaint in this regard to defects within a maximum of 2 months from the date on which the defect was recognized by the latter; That the online return form is filled in correctly.

3. In case of non-compliance, the user who entered into the contract in as a consumer you will have the right to obtain the restoration of conformity of the products without costs, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.

Art. 11 - Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last one product.

3. The user who intends to exercise the right of withdrawal must communicate it to following the instructions in the "Returns and Refunds" section on the website

The user can also send an email indicating name and order number at

4. The buyer must exercise the right of withdrawal also by sending a any explicit statement containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not mandatory.

5. The goods can be returned to:

Cleo & CO

6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products covered by the withdrawal within a maximum period of 30 days, including any shipping costs.

7. The right of withdrawal will not apply in the event that the services and products are included in the categories of the art. 59 of Legislative Decree 206/2005.

8. The site will process the refund using the same payment method chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

Art. 12 - Data processing

1. The buyer's data is processed in accordance with the provisions of the legislation on the protection of personal data, such as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 - Contacts

1. Any request for information may be sent via email to the following address, via telephone at the following telephone number: +39 366 8737355, and by post to the following address:

Via Volturno 3/19, Sesto Fiorentino (FI) - 50019

Art. 14 - Applicable law and competent court

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis thereof, without prejudice to any different provisions prevailing imperative of the country of habitual residence of the buyer. Consequently, the interpretation execution and termination of the General Conditions of Sale are subject exclusively to the law Italian.

2. Any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the user holds the qualification as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

New Account Register

Already have an account?

Log in instead
Reset password